I. BASIC PURPOSE / JOB BRIEF:

The Security Loading Dock Officer is responsible for vetting entry to the Loading Dock area, controlling traffic flow in the Loading Dock area, maintaining secure BOH entry protocols and providing a high level of support and service to staff, visitors and customers.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• General Security and Safety of the Loading Dock area
• Pass Management for visitors using the Loading Dock area to access Back of House
• Management of vehicle access to the Loading Dock
• Traffic Control in the Loading Dock
• Work in a Socially Diverse Environment
• Maintain the Security of Premises, Property and Personnel
• Maintain concise and accurate reporting and data for all Loading Dock Systems as directed by the Supervisor
• Maintains an effective relationship with staff and customers within the work environment by manner appropriate to the situation
• Manage own performance
• Work in a Socially Diverse Environment
• Maintain Safety of Premises and Personnel
• Deal with Conflict Situations
• Perform other duties as directed by the Supervisor

III. JOB SPECIFICATIONS:

Educational Requirement:

• Tertiary Level preferred

Experience Requirements:

• Experience in Customer Service and or Security Officer duties

Skills and Attributes:

• Displays a high commitment to delivering and improving Customer service
• High level of professionalism and integrity
• Self-motivated and approachable
• Communicates effectively; Fluent written and verbal English language
• Knowledge of computer system applications such as Word, Excel essentials