Senior Officer - Application Support Services (Req. ID No. 1345)
I. BASIC PURPOSE / JOB BRIEF:
Provides day-to-day support to oversee the efficient running of the company’s computer software applications ensuring that the systems meet their optimum potential. He/She acts as the company’s expert in the functionality of our corporate software applications as well as supports the Business, and IT Support Services in terms of service delivery, development, policy advice, and formulation.
III. JOB SPECIFICATIONS:
Educational Requirement:
- Bachelor’s Degree in Information Technology or Computer Science, or any related field preferred.
- ITIL Certification is an advantage
Experience Requirements:
- 7 years and above experience in Application Support and/or IT Production Support for multiple Application Software
Skills and Attributes:
Technical Skills:
- Strong knowledge of SQL Databases / SQL scripting, Windows and/or Unix/Linux operating systems, troubleshooting methodologies, and system integration principles.
- Basic working knowledge on Network and Application Infrastructure/Architecture
Other Qualifications:
- Strong Organizational Skills.
- Excellent verbal and written communication and interpersonal skills across all levels.
- Ability to manage multiple parallel activities and set priorities.
- Ability to work and collaborate across multiple team in an organization.
Senior Officer - Application Support Services (Req. ID No. 1345)
I. BASIC PURPOSE / JOB BRIEF:
Provides day-to-day support to oversee the efficient running of the company’s computer software applications ensuring that the systems meet their optimum potential. He/She acts as the company’s expert in the functionality of our corporate software applications as well as supports the Business, and IT Support Services in terms of service delivery, development, policy advice, and formulation.
III. JOB SPECIFICATIONS:
Educational Requirement:
- Bachelor’s Degree in Information Technology or Computer Science, or any related field preferred.
- ITIL Certification is an advantage
Experience Requirements:
- 7 years and above experience in Application Support and/or IT Production Support for multiple Application Software
Skills and Attributes:
Technical Skills:
- Strong knowledge of SQL Databases / SQL scripting, Windows and/or Unix/Linux operating systems, troubleshooting methodologies, and system integration principles.
- Basic working knowledge on Network and Application Infrastructure/Architecture
Other Qualifications:
- Strong Organizational Skills.
- Excellent verbal and written communication and interpersonal skills across all levels.
- Ability to manage multiple parallel activities and set priorities.
- Ability to work and collaborate across multiple team in an organization.