I. BASIC PURPOSE / JOB BRIEF:

The VIP Reception Agent is responsible for delivering a highest quality guest service experience by providing check-in, check-out and related services to guests and visitors.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Greets all guests at venue entrance, seats them, promotes and takes responsibility for ensuring a positive guest experience and customer relations
• Establishes immediate eye contact with guests
• Takes control and maintains reservations where applicable
• Communicates all customer feedback to manager and supervisor
• Promotes repeat business by recognizing VIP's and regular guests
• Maintains cleanliness of menus, bill folder and entrance
• Fully understands the company rules, regulations, and standards
• Participates in training and other activities to facilitates high team performance
• Prepares and assembles orders in sequence and makes final check before service
• Arranges food and beverage attractively according to the outlet concept
• Keeps back up supplies for anticipated demand
• Collaborates and works with other staff to exceed guest expectations and uses initiative to lead the team, seek and offer assistance to complete required tasks
• Performs other duties and responsibilities that may be assigned by the Management

III. JOB SPECIFICATIONS:

Educational Requirement:

• College Level of any course or equivalent professional training

Skills and Attributes:

• Proficient in MS Office
• Has complete knowledge of operational systems in Front Office such as Opera Property Management System, Vision, Guest Experience Software System (GESS), Salto, Agilysis Desktop, Digivalet Dashboard, EDC Machines and machines

Other Qualifications: 

• Displays exceptional commitment to improving customer service
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
• Fluent in oral and written English
• Knowledge of other language is an advantage
• Service-oriented, self-motivated and team player