I. BASIC PURPOSE / JOB BRIEF:

Ensures that cleanliness and hygiene in all guest areas are in high standard. Provides information and delivers personalized service to all guess. Making sure that all working areas and equipment are in good working condition. Informs and updates guest regarding their spa & wellness itinerary. Ensures that cleanliness and hygiene in all guest areas are in high standard. Provides information and delivers personalized service to all guess. Making sure that all working areas and equipment are in good working condition. Informs and updates guest regarding their spa & wellness itinerary.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Maintain high overall guest satisfaction and achieve high quality guest service standards.
• Assist guests in a professional and personalized manner.
• Keep common areas clean, hygenic, in good working condition and stocked.
• Documents and reports to Spa Supervisor areas that need to be rectified so that it can be escalated to Facility Management for action.
• Maintain a neat and tidy appearance.
• Ensures that guest common area consumables are at par stock readily available.
• Ensures that common area furniture and equipment are functioning at all times.
• Ability to work as part of a team.
• Support or assist in momentary service gaps (ie - break periods, EL, SL, AL, group bookings, events, etc) that may arise at the different business units under Wellness & Leisure.

III. JOB SPECIFICATIONS:

Educational Requirement:

• College level preferred but not required.

Experience Requirements:

• Proper 1 year working experience in a hotel / service company is preferred.

Skills and Competencies:

• Self-motivated, ability to anticipate o Positive attitude o Strong guest relations
• Excellent guest service
• Can operate cleaning tools and equipment
• Good communication skills