I. BASIC PURPOSE / JOB BRIEF:

This position is responsible maintaining the safety of the patrons in and around the fitness center and recreational areas. He / She ensures all interactions are pleasant and service oriented, provide information to guests and offer personalized and tailored recommendation & services to ensure a delightful wellness and spa experience. Responsible for group exercise and personal training programs and requirements; leads the team to provide a sustainable level of excellence in character, customer service and execution of job duties.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Conduct group exercise and personal training sessions and programs.
• Acts as contact person for guests and members regarding group exercise and personal training matters.
• Participates in implementing program effectiveness and success to achieve revenues, participation, satisfaction and further interest
• Perform zone management duties which include reporting any facility, janitorial, or capital improvement needs for assigned area
• Informs, advises and recommends to guests, wellness, spa and retail' services, products and/or facilities available and assists them in choosing and securing these services, products and/or facilities.
• Monitor the fitness training and fitness development needs of guests and organize appropriate training to ensure competency standards are maintained.
• Continually look to improve and develop departmental procedures in order to increase efficiency and productivity, and improve service to guests.
• Monitor and conduct periodic operating supplies and equipment inventory.
• Efficiently resolve any issue or guest complaint (while being mindful of safety and security) to ensure their needs are met and their expectations are exceeded. Ensure on-going relations and rapport are not compromised with the guest and exceptional guest service is provided at all times. Proactively ensure that recovery, resolution and follow-up action or rectification will prevent recurrence of the same or similar issue/incident.
• Encourage behaviors that promote health and safety, responsibility, accountability and awareness.
• Spearhead/assist spa and wellness driven promotions.

III. JOB SPECIFICATIONS:

Educational Requirement:

• Certificate as Fitness Instructor locally or internationally

Experience Requirements:

• 1-2 years working experience as Fitness Instructor or equivalent recreation service area at a 5 start hotel

Skills and Attributes:

• Extrovert, proactive, responsible, alert and agile, pleasant personality, efficient and tactful.
• Good command of spoken English and Filipino
• Consistently well-groomed
• Able to work on flexible shifts including overnight, weekends and holidays on rotation basis. Physically fit and active

Other Qualifications:

• With pleasing personality
• With no visible tattoo
• With clear facial skin