I. BASIC PURPOSE / JOB BRIEF:

The Team Lead, Marketing Systems & Support, oversees and directs a dynamic team responsible for managing Marketing Systems & Support operations. The Team Lead will maintain an in-depth understanding of our systems and processes, ensuring seamless operations and continuous improvement. This role involves analyzing changes in business processes, coordinating testing efforts, and facilitating training while ensuring accuracy and timeliness in daily operations. The Team Lead will also play a key role in evaluating project effectiveness and providing recommendations for future initiatives, with a focus on delivering optimal Marketing Systems & Support that enhance both internal operations and customer satisfaction.

II. MAJOR RESPONSIBILITIES AND DUTIES:

•    Maintain a clear and complete knowledge of the systems and applications and procedures
•    Analyze business processes changes and determine their impact to the business, guests and patrons and give feedback to Manager, Marketing Systems & Support
•    Coordinate with QA team and conduct user acceptance test (UAT) 
•    Implement process improvements for Marketing Systems & Support analysis and delivery methodologies
•    Provide and facilitate road shows and/or trainings and ensure that all team members concerned are knowledgeable of the system/application/changes made
•    Evaluate the effectiveness of the implemented project and provide recommendations for future projects
•    Ensure accuracy and completeness of all Bulk upload and Manual Points Adjustments
•    Ensure accuracy and timely submission of all daily reports
•    Ensure accuracy and completeness of Halo and MMS Promotion and Event configurations 
•    Must have the ability to multi-task and be able to work “exceptional” hours including holidays and weekends 
•    Project coordination with key stakeholders (e.g., project sponsors) to define the purpose and goals for Project Inititative evaluation.
•    Prepare the Project Evaluation Report with key findings and recommendations.
•    Performs other tasks that may be assigned

III. JOB SPECIFICATIONS:

Educational Requirement:  

• Bachelor's Degree is required

Experience Requirements:    

• At least 3 years experience in the same role

Skills and Attributes:

Leadership Skills:    

• Decision making skills
• Problem solving

Technical Skills:    

• Proficiency in Microsoft Office, Casino Systems, Productivity and  Project management tools

Other Qualifications:   

• Excellent written and verbal communication skills

Interview Competencies