Reservations Officer
I. BASIC PURPOSE / JOB BRIEF:
The Reservations Officer is responsible in accepting transportation booking, provides fast confirmation of Transportation arrangement for Hotel/Casino guests and Interdepartmental requirements. The Reservations Officer is expected to provide prompt and accurate assistance to requestors on information relating Limousine services.
II. MAJOR RESPONSIBILITIES AND DUTIES:
- Assumes overall responsibility in booking Transportation reservations from all Hotel and Casino Guests including requests from Interdepartments
- Ensures that all confirmed bookings are plotted accurately, request requirements, charging details and all transportation charges are capture accurately and in a timely manner
- Provides immediate and satisfactorily response to all pre-plotted, adhoc bookings, amendments and transportation concerns upon receipt
- Coordinates with requesting departments for the details of each booking to ensure accuracy of information plotted in the Reservation System
- Communicates with Limousine drivers for the details of each booking to ensure transportation request is served properly
- Arranges paid transportation booking request through Business Partner and communicate immediately with the requestor’s transportation arrangement
- Presents and maintain an accurate and timely Transportation reports generated from the Reservation System
- Documents pertinent information into Logbook to be cascaded to other Reservation Officer during shift change hand-over
- Performs other duties and responsibilities that may be assigned by the Management
III. JOB SPECIFICATIONS:
Educational Requirement:
- Bachelor’s Degree in any course or equivalent professional training
Experience Requirement:
- Aleast 1 year experience as a Reservations Officer in a Transportation section, preferably in a Hotel/Casino/Airport industry
Skills and Attributes:
Technical Skills:
- Advanced knowledge of computer based applications
- Proficient in Microsoft Office applications
Other Qualifications:
- Excellent customer service skills
- Fluent in both oral and written English
- Detailed-oriented
- Critical thinking and problem solving skills
Reservations Officer
I. BASIC PURPOSE / JOB BRIEF:
The Reservations Officer is responsible in accepting transportation booking, provides fast confirmation of Transportation arrangement for Hotel/Casino guests and Interdepartmental requirements. The Reservations Officer is expected to provide prompt and accurate assistance to requestors on information relating Limousine services.
II. MAJOR RESPONSIBILITIES AND DUTIES:
- Assumes overall responsibility in booking Transportation reservations from all Hotel and Casino Guests including requests from Interdepartments
- Ensures that all confirmed bookings are plotted accurately, request requirements, charging details and all transportation charges are capture accurately and in a timely manner
- Provides immediate and satisfactorily response to all pre-plotted, adhoc bookings, amendments and transportation concerns upon receipt
- Coordinates with requesting departments for the details of each booking to ensure accuracy of information plotted in the Reservation System
- Communicates with Limousine drivers for the details of each booking to ensure transportation request is served properly
- Arranges paid transportation booking request through Business Partner and communicate immediately with the requestor’s transportation arrangement
- Presents and maintain an accurate and timely Transportation reports generated from the Reservation System
- Documents pertinent information into Logbook to be cascaded to other Reservation Officer during shift change hand-over
- Performs other duties and responsibilities that may be assigned by the Management
III. JOB SPECIFICATIONS:
Educational Requirement:
- Bachelor’s Degree in any course or equivalent professional training
Experience Requirement:
- Aleast 1 year experience as a Reservations Officer in a Transportation section, preferably in a Hotel/Casino/Airport industry
Skills and Attributes:
Technical Skills:
- Advanced knowledge of computer based applications
- Proficient in Microsoft Office applications
Other Qualifications:
- Excellent customer service skills
- Fluent in both oral and written English
- Detailed-oriented
- Critical thinking and problem solving skills