I. BASIC PURPOSE / JOB BRIEF:

The Captain – Executive Lounge is responsible for ensuring a high level of customer satisfaction by maintaining a clean and organized service area, handling transactions and providing a seamless dining experience in a fast-paced environment. It includes taking and accurately processing orders, serving food and beverages, and addressing customer inquiries and requests.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Maintains the outlet’s cleanliness and orderliness by checking the stations and organizing the mis en place to offer prompt and efficient service and ensures smooth flow of operations
• Assists in the reception area activities by handling guest inquiries and reservations to ensure that each guest receives prompt, courteous, and personalized service
• Promotes and upsells menu items and beverages by informing the guests about menu specials, limited-time offers and promotions to maximize revenue and encourage additional sales
• Process guest payments accurately and efficiently, including cash, credit card, and gift certificate transactions to ensure correct settlements and accurate collection of all sales.
• Manages bar operations, which includes setting up the bar, performing daily inventories and monitoring breakages, and ensuring the proper functioning of bar equipment to uphold operational efficiency and enhance guest experience.
• Prepares a variety of alcoholic and non-alcoholic beverages with unique flair, ensuring quality standards and maximizing profitability through promotions.
• Attends to guest needs throughout their meal by regularly checking on tables to address any needs or concerns, refill drinks to ensure high level of guest satisfaction.
• Reset tables efficiently to accommodate waiting parties by ensuring server stations are adequately stocked with napkins, cutleries and condiments to meet guest needs and maintain a smooth flow of table service.
•  Works effectively with kitchen staff and management by communicating clearly with team members to coordinate service and address any issues that arise to ensure positive work environment and guest experience.
• Performs other duties and responsibilities that may be assigned by the Management 
  

III. JOB SPECIFICATIONS:

Educational Requirement: 

• At least a Senior High School graduate

Experience Requirement: 

• With at least one (1) year of experience working in a related industry.

Skills and Attributes:

• Basic knowledge in MS Office (Office Word/Excel/Power Point/ Outlook)
• Basic knowledge of Cuisine, Beverages and Wine
• Able to efficiently understand, use and navigate Point of sales system
• Capable of managing multiple tasks simultaneously, such as cashiering, taking orders, and attending to various tables efficiently.

Other Qualifications:

• Customer service oriented with good interpersonal skills
• Fast learner, highly trainable, proactive and work well under pressure
• Physical stamina to walk in long distance and stand in long hours
• Strong attention to details and organizational skills
• Able to work on shifts and flexible regarding work schedules
• Willing to work in a smoking environment
• Adaptable to new environment and challenges
• Knowledge of health and safety regulations and compliance
• Knowledge of any other language is an advantage