I. BASIC PURPOSE / JOB BRIEF:

Responsible for ensuring a high level of customer satisfaction by maintaining a clean and organized service area, handling transactions and providing a seamless dining experience in a fast-paced environment. It includes taking and accurately processing orders, serving food and beverages, and addressing customer inquiries and requests.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Maintains the casino floor’s cleanliness and orderliness by checking the stations and organizing the mis en place to offer prompt and efficient service and ensures smooth flow of operations.
• Promotes and upsells menu items and beverages by informing the guests about menu specials, limited-time offers and promotions to maximize revenue and encourage additional sales
• Process guest payments accurately and efficiently, including cash, credit card, vouchers, discount for both employees and Reward Circle member and awarding of points transactions to ensure correct settlements and accurate collection of all sales.
• Manages bar operations, which includes setting up the bar, performing daily inventories and monitoring breakages, and ensuring the proper functioning of bar equipment to uphold operational efficiency and enhance guest experience.
• Ensures server stations are adequately stocked with napkins, cutleries and condiments by checking each stations regularly to meet guest needs and maintain a smooth flow of table service.
• Stays attentive and proactive in managing casino guest needs and addressing concerns promptly by checking on the guests to address any additional request, resolve any issues they may have to improve guest satisfaction.
• Continuously monitors casino related equipment by promptly reporting any damaged or defective items to the relevant departments to ensure it remains in good condition and prevent slow service.
• Works effectively with kitchen staff and management by communicating clearly with team members to coordinate service and address any issues that arise to ensure positive work environment and guest experience.
• Performs additional tasks and responsibilities as directed by the immediate superior.

III. JOB SPECIFICATIONS:

Educational Requirement:

• Preferably graduate of Hospitality Management or related course
• At least Senior High School graduate

  Experience Requirement:

• Preferably with at least one (1) year experience working in a 5-star establishment.