I. BASIC PURPOSE / JOB BRIEF:

The Associate - Retail Sales is responsible for delivering excellent customer service by assisting guests and responding to inquiries. The role involves maintaining product knowledge, promoting sales, handling transactions, and ensuring that the store is clean, organized, and well stocked. 

III. MAJOR RESPONSIBILITIES AND DUTIES:

• Meet or exceed sales targets.
• Handling guest inquiries, complaints, or concerns in a professional manner. 
• Handle cash, credit card, and digital transactions accurately. 
• Assist in inventory management and re-stocking. 
• Prepare sales reports and report inventory variances. 
• Maintain store cleanliness and visual merchandising standards. 
• Ensure compliance with safety and security regulations. 
• Performs other duties and responsibilities assigned by immediate superior. 

III. JOB SPECIFICATIONS:

Educational Requirement:

• At least College level 

Experience Requirements:

• Preferably with 2 years working experience in retail sales, customer service, or a related field. 

Skills and Attributes:

Technical skills:

• Proficiency in operating Point-of-Sale (POS) systems and handling various payment transactions.
• Knowledge of sales techniques (upselling and suggestive selling) 
• Basic computer literacy, with the ability to use Microsoft Office applications (Word, Excel, Outlook). 
• Basic math skills for cash handling. 

Other Qualifications:

• Good communication and interpersonal skills
• Ability to provide excellent customer service. 
• Flexible and adaptable to shifting schedules. 
• Ability to stand for long period of time. 
• Ability to lift or carry items when needed.