I. BASIC PURPOSE / JOB BRIEF:

The Manager - Business Development is responsible for managing, monitoring and developing foreign mass patrons into premium patrons, ensuring a positive experience during their stay or visit to Okada Manila.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Achieve assigned quarterly targets set by the management.
• Recognize leading foreign players and develop an in-depth understanding of their preferences and gaming habits.
• Strengthen and nurture connections with high-value foreign casino players through consistent communication and personalized interactions.
• Plan and coordinate business trips for new acquisitions and patron relationship building, traveling to patrons' origins as needed.
• Evaluate market reactions to new package offers and monitor team performance, providing motivation as necessary.
• Stay attentive to market trends and identify new business opportunities, making recommendations to senior management.
• Collect and analyze customer feedback related to Business Development programs and services to enhance overall customer satisfaction and identify areas for improvement.
• Generate regular reports on player activity, spending patterns, and program effectiveness. Analyze data to identify trends, areas for improvement, and opportunities for growth, using insights to make informed decisions and optimize business development strategies.
• Address high-level inquiry and concerns or patrons which the Executive Host of Emerging Market Business Development cannot resolve.
• Regularly inspect the gaming floor to ensure the team delivers personalized customer service to our foreign patrons, ensuring a comfortable and hassle-free experience during their stay or visit to the property.
• Conduct spot audits on tasks performed by all Emerging Market Business Development team members ensuring accuracy and integrity in all their activities.
• Manage team performance, ensuring strict compliance with the company's service standards. Enforce adherence to Company SOPs and PAGCOR regulatory requirements.
• Review implemented processes and recommend improvements to enhance operational efficiency.
• Ensure that all Emerging Market Business Development team members are updated on the latest products, services, promotions, and events.
• Provide leadership and guidance to motivate and inspire team members.
• Effectively communicate with both internal and external customers, demonstrating respect in all interactions.
• Acts as a translator for patrons who do not speak English or Filipino.
• Assist non-English/Filipino speaking patrons with hotel, transportation, F&B, and other services to enhance their stay in the property.
• Assist other divisions with translation requirements for forms and interviews with patrons.
• Ensure the team's adherence to the Company's Standard Operating Procedures and uphold the Service Standards implemented by the department at all times.
• Performance of additional duties and responsibilities as prescribed by the management.

III. JOB SPECIFICATIONS:

• Educational Requirement:
  • University/College diploma in Hospitality, Marketing or Business Administration

• Experience Requirement:
  • A minimum of 3 years of managerial experience in Business Development or a similar role within the gaming industry

• Skills and Attributes
  • Demonstrates strong decision making skills.
  • Has the ability to lead a team of Executive Hosts and Hosts.
  • Demonstrates good organizational skills.
  • Demonstrates good motivational skills.
  • Proficient in MS Office applications.
  • Can read, write and speak Mandarin, Japanese, Korea and/or any other language is a requirement.

• Other Qualifications:
  • Demonstrates good customer service skills
  • Good communication skills with internal and external customers..
  • Possesses a strong command of the English language, both written and oral.
  • Extensive network of players, both locally and internationally.
  • Open to extensive travel to contribute to building and expanding the market share.
  • Fluency in another language is considered an additional advantage.
  • Capable of working a flexible schedule as needed, beyond the standard hours, in response to business requirement.
  • Possesses a well-groomed and professional personality.