I. BASIC PURPOSE / JOB BRIEF:

The Manager of Business Optimization is responsible for driving operational excellence by identifying, analyzing, and implementing strategies that enhance business processes and efficiency. This role requires a strategic thinker with strong analytical skills to lead cross-functional teams in optimizing processes, reducing costs, and improving overall productivity, while also identifying opportunities to integrate AI-driven solutions that support digital transformation and elevate organizational performance.

II. MAJOR RESPONSIBILITIES AND DUTIES:

Process Analysis and Improvement:

• Evaluate current business processes and identify areas for improvement.
• Develop and implement strategies to streamline operations and enhance efficiency.
• Apply data-driven approaches to assess process performance and drive continuous improvement.

Project Management:

• Lead business optimization projects from concept to execution.
• Develop detailed project plans, set objectives, and manage timelines.
• Collaborate with cross-functional teams to ensure successful project implementation.

Change Management:

• Facilitate change initiatives to ensure seamless adoption of new processes.
• Communicate changes effectively to stakeholders and obtain buy-in.
• Provide training and support to employees on new procedures and tools.

Data Analysis and Reporting:

• Collect and analyze data to identify trends, root causes, and opportunities for improvement.
• Prepare and present reports on project progress and impact to senior management.
• Utilize business intelligence tools to monitor key performance indicators (KPIs) and operational metrics.

Other Responsibilities:

AI Intergration and Digital Innovation

• Lead the identification and deployment of AI‑driven solutions across the organization, streamlining manual processes, strengthening data‑based decision‑making, and enhancing overall operational efficiency.
• Partner with technology, data, and business teams to design, pilot, and scale AI applications, ensuring they meet business needs, maintain compliance, and support broader digital transformation goals.
• Integrate AI into gaming‑related enhancements, while also supporting AI initiatives in non‑gaming departments to drive company‑wide innovation.

Best Practices and Continuous Improvement:

• Stay informed about industry trends, best practices, and new technologies in process optimization.
• Implement continuous improvement methodologies such as LLM or similar.
• Promote a culture of continuous improvement within the organization

Team Leadership and Development:

• Lead and mentor a team of business analysts and process improvement specialists.
• Provide guidance and development opportunities for team members.
• Foster a collaborative and high-performance team environment.

III. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor's degree in Business Administration, Management, Industrial Engineering, or a related field; MBA or relevant master's degree preferred.

Experience Requirement:

• Minimum of 5 - 7 years of experience in business process optimization, operations management, or related fields.
• 3 - 5 years of relevant experience involving AI integration, digital automation, or intelligent systems implementation

Skills and Attributes:

• Proven track record of leading and implementing process improvement projects.
• Strong analytical skills with experience in data analysis and performance metrics.
• Excellent project management skills with the ability to manage multiple projects simultaneously.
• Proficiency in business AI tools and software (e.g., Copilot, ChatGPT, Claude AI, Google Studio AI, n8n, Make, etc.).
• Knowledge of continuous improvement methodologies (Lean, Six Sigma, etc.) is a plus.
• Exceptional communication and interpersonal skills.

Other Qualifications:

• Certification in AI related tools.
• Experience in change management and organizational development.
• This position is based in an office environment with occasional travel to other company sites as needed.
• Flexibility to work outside of standard business hours to meet project deadlines.