I. BASIC PURPOSE / JOB BRIEF:

The Host - Business Development is responsible for monitoring and developing local mass patrons into premium patrons, ensuring a positive experience during their stay or visit to Okada Manila.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Achieve assigned quarterly targets set by the management.
• Cultivate the existing and potential local mass patrons and convert them into premium patrons with higher TheoWin contribution and a more frequent visitation pattern.
• Accurately process transactions in HALo (House Advantage Loyalty System), including but not limited to membership sign-ups, redemptions, and complimentary issuances to HVP patrons.
• Assists in the issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the room and complimentary approver and allowable transaction amount matrix.
• Recognize leading Local Players and develop an in-depth understanding of their preferences and gaming habits.
• Address patron inquiries and concerns and strengthen and nurture connections with high-value casino players.
• Plan and coordinate business trips for new acquisitions and patron relationship building, traveling to patrons' origins as needed.
• Collect customer feedback related to Business Development programs and services to enhance overall customer satisfaction and identify areas for improvement.
• Keep himself/herself updated on the latest products, services, promotions, and events. Educate the benefits and privileges to our patrons.
• Effectively communicate with both internal and external customers, demonstrating respect in all interactions.
• Ensure the team's adherence to the Company's Standard Operating Procedures and uphold the Service Standards implemented by the department.
• Update and declare their shared outlook business calendar for their weekly itinerary and meet and greet with guests.
• Performance of additional duties and responsibilities as prescribed by the management.

III. JOB SPECIFICATIONS:

Educational Requirement: 

• Minimum High School graduate with minimum 1 year of experience in the customer service industry
• Preferably University/College diploma in Hospitality, Marketing or Business Administration but not required

Experience Requirement:

• Experience in gaming industry is an advantage
• Preferably with experience in service industry but not required

Skills and Attributes:

• Good presentation and communication skills, both oral and written
• Excellent interpersonal skills
• With pleasing personality, well groom, and professional demeanor
• Good organizational skills
• Read, write, and speak English

Other Qualifications:

• Can work in flexible schedules
• Able to work outside the standard work week as business needs
• Expected to work outside the property