Electronic Gaming Supervisor
I. BASIC PURPOSE / JOB BRIEF:
The Supervisor, Electronic Gaming is accountable for ensuring the efficient operation of Electronic Gaming in a particular designated area of the floor on a particular shift. In particular the quality of guest service, and the presentation and standard of operations. The Supervisor, Electronic Gaming is responsible for the development of positive staff culture both within and across departments that reflects company objectives. The Supervisor, Electronic Gaming is to strive to deliver a quality total venue experience for every guest on each visit.
II. MAJOR RESPONSIBILITIES AND DUTIES:
- Lead and manage a team of Ambassadors, on a shift by shift basis, with a close working relationship with Gaming Technical Services Team and related departments.
- Fostering a harmonious workplace where team members are recognized for their consistent contribution towards attaining departmental and company goals.
- Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.
- Communication to shift team members regarding pertinent issues and updated procedures, as well as communication to management of operational issues both in terms of guest experience and team member morale.
- Performing hand pays and jackpot pay-outs.
- Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value.
- Ensure a safe and clean environment for Okada Manila Resort (Philippines) Corporation internal and external customers.
- Team member training and other administrational tasks on an as required basis.
- Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
- Ensuring Okada Manila Resort (Philippines) Corporation Brand Promise principles and guidelines are followed at all times.
- Required to meet all appearance guidelines and expose to work environment characteristics, electrical and other hazards, a second-hand smoke-filled environment, and the like while on duty to successfully perform the essential functions of this position.
III. JOB SPECIFICATIONS:
Educational Requirement:
- College level or graduate
- Gaming-related course/training is an advantage
Experience Requirement:
- Minimum of two (2) years’ experience in management role in significant gaming establishment(s)
- Sound gaming system experience
- Exposure to Philippine gaming environment is an advantage
- Experience in managing a significant number of team members
Skills and Attributes:
- With sound communication skills
- With trong command of the Filipino and English language in both oral and written form required
- With proven motivational style
- With high level of respect and interest in engaging and learning different cultures
- Focused and efficient
- Proficient in Microsoft Office and electronic mail systems is require
Electronic Gaming Supervisor
I. BASIC PURPOSE / JOB BRIEF:
The Supervisor, Electronic Gaming is accountable for ensuring the efficient operation of Electronic Gaming in a particular designated area of the floor on a particular shift. In particular the quality of guest service, and the presentation and standard of operations. The Supervisor, Electronic Gaming is responsible for the development of positive staff culture both within and across departments that reflects company objectives. The Supervisor, Electronic Gaming is to strive to deliver a quality total venue experience for every guest on each visit.
II. MAJOR RESPONSIBILITIES AND DUTIES:
- Lead and manage a team of Ambassadors, on a shift by shift basis, with a close working relationship with Gaming Technical Services Team and related departments.
- Fostering a harmonious workplace where team members are recognized for their consistent contribution towards attaining departmental and company goals.
- Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.
- Communication to shift team members regarding pertinent issues and updated procedures, as well as communication to management of operational issues both in terms of guest experience and team member morale.
- Performing hand pays and jackpot pay-outs.
- Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value.
- Ensure a safe and clean environment for Okada Manila Resort (Philippines) Corporation internal and external customers.
- Team member training and other administrational tasks on an as required basis.
- Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
- Ensuring Okada Manila Resort (Philippines) Corporation Brand Promise principles and guidelines are followed at all times.
- Required to meet all appearance guidelines and expose to work environment characteristics, electrical and other hazards, a second-hand smoke-filled environment, and the like while on duty to successfully perform the essential functions of this position.
III. JOB SPECIFICATIONS:
Educational Requirement:
- College level or graduate
- Gaming-related course/training is an advantage
Experience Requirement:
- Minimum of two (2) years’ experience in management role in significant gaming establishment(s)
- Sound gaming system experience
- Exposure to Philippine gaming environment is an advantage
- Experience in managing a significant number of team members
Skills and Attributes:
- With sound communication skills
- With trong command of the Filipino and English language in both oral and written form required
- With proven motivational style
- With high level of respect and interest in engaging and learning different cultures
- Focused and efficient
- Proficient in Microsoft Office and electronic mail systems is require