Growth At Okada Manila - Excellence in Data Science and Beyond

Growth at Okada Manila: Excellence in Data Science and Beyond

Under the Talent and Community pillar of Okada Green Heart, Okada Manila invests in nurturing talent, recognizing achievements, and providing the necessary support for team members to reach their full potential. This dedication to development and recognition forms the foundation of Okada Manila’s success, as seen in the inspiring journeys of team members like Richie and Benj, whose careers in Data Analytics and Data Science exemplify the company’s commitment to innovation, growth, and excellence.

Richie: From Operations to Data Science

Richie’s career at Okada Manila is a story of growth and opportunity. Starting in Macau in casino operations, Richie spent five years handling customer service and marketing promotions. However, his desire to explore the analytical side of the business led him to transition into Data Analytics in 2018.

“I was a host in casino sales, assisting customers and promoting marketing offers. Then, I decided to switch paths,” Richie recalls.

He joined the Strategic Marketing team, where he began leveraging data to inform business strategies. His background in operations allowed him to connect customer behavior with data, which became invaluable as he moved into the world of analytics. Today, as Senior Manager for Strategic Marketing, Richie helps drive data-driven decisions to enhance the customer experience at Okada Manila.

Richie: From Operations to Data Science

Richie’s career at Okada Manila is a story of growth and opportunity. Starting in Macau in casino operations, Richie spent five years handling customer service and marketing promotions. However, his desire to explore the analytical side of the business led him to transition into Data Analytics in 2018.

“I was a host in casino sales, assisting customers and promoting marketing offers. Then, I decided to switch paths,” Richie recalls.

He joined the Strategic Marketing team, where he began leveraging data to inform business strategies. His background in operations allowed him to connect customer behavior with data, which became invaluable as he moved into the world of analytics. Today, as Senior Manager for Strategic Marketing, Richie helps drive data-driven decisions to enhance the customer experience at Okada Manila.

Benj: Shaping Guest Experiences Through Data

Benj’s path to Okada Manila was also one of diverse experience. Having worked in digital marketing, banking, and trade, Benj joined Okada Manila in 2021 as a Senior Analyst. His dedication and analytical mind propelled him through the ranks to become the Manager of the Data Science team.

Benj: Shaping Guest Experiences Through Data

Unlike other industries, where data can feel distant, the data in the gaming sector is tangible and directly tied to customer behavior. Benj finds it rewarding to analyze complex data that influences real-time decisions, particularly in gaming, where probability theory and statistical analysis play a key role in shaping the gaming experience of guests.

The Role of Data Science in Guest Experience

At Okada Manila, data science is integral to enhancing the guest experience. Richie and Benj’s team focus on customer acquisition, engagement, and retention, ensuring that marketing strategies are personalized and effective.

“Data Science helps us create personalized marketing strategies,” Benj explains. “We tailor our campaigns to suit individual preferences, making our marketing relevant and effective.”

Fostering Personal and Professional Growth

A key factor in Richie and Benj’s success at Okada Manila is the company’s emphasis on mentorship and collaboration. Both team members highlight the importance of having experienced mentors who guide them in navigating the complexities of the gaming industry.

“Okada Manila has played a significant role in my growth,” Benj reflects. “The managers here provide valuable insights into the business side of things, and the opportunity to attend global conferences has helped me learn from industry leaders.” Richie similarly values the autonomy and creative freedom he’s given to explore new strategies, alongside the support of his team.

Balancing Work and Life at Okada Manila

Despite the fast-paced nature of the casino and hospitality industry, Okada Manila places a strong emphasis on work-life balance. Both Richie and Benj appreciate the company’s support in maintaining a healthy equilibrium between their professional and personal lives.

“For me, maintaining a healthy work-life balance is crucial,” Benj says, balancing his role as a manager with his responsibilities as a father. “Okada Manila supports this balance, which makes a huge difference in my overall well-being.” Richie agrees, emphasizing the importance of efficient time management so team members can fully enjoy their personal time outside of work.

A Future in Data Science at Okada Manila

Looking ahead, Richie and Benj see an exciting future for data scientists at Okada Manila, where technology will continue to drive innovation in the gaming industry.

Richie offers advice for those looking to join Okada Manila’s Data Science team: “Being a Data Scientist here requires a critical mindset. You have to be ready to solve problems that no one else has figured out yet.” Benj adds that curiosity and the ability to ask the right questions are key to succeeding in the field. “The analytics field here is still maturing, and you’ll have the opportunity to shape its future.”

At Okada Manila, careers are built, challenges are met, and work-life balance is celebrated. For Richie and Benj, it is a place where personal and professional growth go hand in hand, supported by a team that values collaboration, innovation, and the spirit of excellence.

Ready to start your journey in Data Analytics or Data Science? Apply now!