I. BASIC PURPOSE / JOB BRIEF:

Responsible for providing premium Food and Beverage service delivery and guest relations through well-developed food and beverage skills, knowledge and experience, values and objectives. The VIP Reception position  is further divided into senior VIP Reception and VIP Reception positions, with Senior VIP Reception 's exercising limited authority for training and supervision over VIP Reception 's to achieve a consistent guest experience at all times.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Greets all guests at venue entrance, seats them and promotes positive customer relations

• Communicates all customer feedback to manager and supervisor

• Communicates clearly and effectively to ensure guests needs are met and handles guests queries and complaints correctly

• Always take responsibility for ensuring a positive guest experience

• Maintain self and the environment in all areas ensuring highest standards of presentation at all times

• Upholds venue standards for personal grooming

• Has a full understanding of all company rules, regulations, and standards

• Maintain positive relations with other staff and departments

• Takes control and maintains reservations where applicable

• Performs other job related duties assigned by superiors

III. JOB SPECIFICATIONS

Educational Requirement:

• Certificate or above qualification is an advantage

Experience Requirements:

• Customer service and/or hospitality experience essential

Other Qualifications:

• Good command of both written and spoken English