I. BASIC PURPOSE / JOB BRIEF:

• Ensures that cleanliness and hygiene in all guest areas are in high standard.
• Provides information and delivers personalized service to all guess. Making sure that all working areas and equipment are in good working condition.
• Informs and updates guest regarding their spa & wellness itinerary.
• Ensures that cleanliness and hygiene in all guest areas are in high standard.
• Provides information and delivers personalized service to all guess. Making sure that all working areas and equipment are in good working condition.
• Informs and updates guest regarding their spa & wellness itinerary.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Maintain high overall guest satisfaction and achieve high quality guest service standards.
• Assist guests in a professional and personalized manner.
• Keep common areas clean, hygenic, in good working condition and stocked.
• Documents and reports to Spa Supervisor areas that need to be rectified so that it can be escalated to Facility Management for action.
• Maintain a neat and tidy appearance.
• Ensures that guest common area consumables are at par stock readily available.
• Ensures that common area furniture and equipment are functioning at all times.
• Ability to work as part of a team.
• Support or assist in momentary service gaps (ie - break periods, EL, SL, AL, group bookings, events, etc) that may arise at the different business units under Wellness & Leisure.

III. JOB SPECIFICATIONS

Educational Requirement :

• College level preferred but not required.

Experience Requirements :

• With 1 year work experience in a hotel / service company is preferred.

Skills and Attributes:

• Leadership Skills.
• Self-motivated, ability to anticipate o Positive attitude o Strong guest relations
• Technical Skills.
• Excellent guest service
• Can operate cleaning tools and equipment
• Good communication skills