I. BASIC PURPOSE / JOB BRIEF:

The Security Concierge Officer is responsible for vetting entry to Casino back of house at staff entrance, providing efficient service to visiting contractors, maintaining secure entry protocols and providing a high level of support and service to all staff, visitors and customers.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Distribute and collect Visitors IDs, Contractor and Staff Passes
• Produce and distribute Staff name badges
• Assist with the management of locker keys and general administration
• Receives and provides accountability for lost and found items within the company property
• Other tasks as directed by the Concierge Supervisor
• Maintain concise and accurate reporting and data for all Staff Entry Systems as directed by Supervisor
• Maintains an effective relationship with staff and customers within the work environment by presenting a professional image and dealing with incidents in a discreet and confidential manner appropriate to the situation
• Manage own performance while assisting junior staff in theirs
• Work in a Socially Diverse Environment
• Maintain Safety of Premises and Personnel
• Deal with Conflict Situations and directly support junior staff as incidents arise
• Perform other duties as directed by the Supervisor

III. JOB SPECIFICATIONS

Educational Requirement:    

• Tertiary level preferred

Experience Requirements:    

• Experience in Customer Service and or Security Officer Duties

Skills and Attributes:

• Displays a high commitment to delivering and improving
• Customer service skills
• High level of professionalism and integrity
• Self-motivated and approachable
• Communicates effectively; fluent in both written and verbal English language
• Knowledge of computer system applications such as Word, Excel essential, experience with Visitor Management and Access
• Knowledge in Control System is preferred