I. BASIC PURPOSE / JOB BRIEF:

Responsible for the low level designs, low-level implementation plan, deployment, maintenance, and troubleshooting of the company’s network & telecommunications infrastructure. He/She is responsible for leading a team of network Engineers providing mission critical technical support for the organization.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Identifies technologies and solutions to support the technology road map.
• Provide subject matter expertise to related technology disciplines for collaborative projects.
• Interact with solution and technology vendors for project services and technology updates among other engagements.
• Provide mentoring to IT technician, Telecoms within the functional group
• Collaborate with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.
• Lead proof of concept activities as well as conduct design and performance assessment of customer projects
• Performs service testing and benchmarking for IP services and enhanced customer experience
• Provide isolation, resolution and tracking for escalated alarms and issues. 
• Manages recurring problems and creates and/or implements long term solutions
• Escalates incidents to vendor for resolution when necessary
• Invokes change management process for every changes that needs to be applied on the network
• Reviews service network order from IT Technician group and manage the implementation timeline based on the content.
• Executes capacity plans and upgrades ensuring high availability and adherence to Telecoms Infrastructure
• Plans and executes proof of concept (POC) activities for new network elements integration with close coordination to technology vendors and system integrators.
• Manages troubles tickets and ensure resolution within SLA.
• Provides assistance via client technical meetings to escalated/recurring concerns.
• Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.
• Designs maintenance activities and creation of knowledge base.
• Create and maintain detailed work infrastructure diagram and documentation.

III. JOB SPECIFICATIONS

Educational Requirement:

• Bachelor's Degree in Engineering, IT, Business, or equivalent years of experience.
• CNNA and Voice Certification is and advantage

Experience Requirement:

• At least 5 years of hand-on experience in supporting a large complex data network
• knowledge in operating systems and infrastructure technology
• Telecoms technologies
• Knowledge of enterprise  VOIP, PABX and Telecoms Infrastructure including protocols, routing, switching and security

Skills and Attributes:

• Problem-solving skills
• People management
• Motivational and Coaching skills
• Continuous Improvement
• advanced troubleshooting and technical skills

Other Qualifications

• IT Internal process, policies and procedures
• Fluent in oral and written English
• Tagalog & Japanese speaking is an advantage
• Self-motivated
• Excellent communication skills and interpersonal skills