I. BASIC PURPOSE / JOB BRIEF:

Guest Request Runners essential duties includes guest request errands, maintaining well stocked housekeeping amenities.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Administers and acknowledging guest errands relayed by the Housekeeping Coordinator and immediately

    dispatch to provide genuine services towards the guest for satisfaction during their stay.

• Establishes good interaction/camaraderie with both guests and employees through monitoring errands by effectively communicating with co-team members and responding immediately without having any delays to adhere guest satisfactions and for smooth operations.
• Ensures proper receipts and issuance of supplies, equipment and etc. by taking note the need for reordering and submits list in the requester to cleave the needs for daily operations.
• Monitors/administers the distribution and circulation of linen supplies by calculating the received deliveries from off-site laundry to guarantee the sufficiency of linen items for the entire operations.
• Records and reports discarded linen items through sorting its quality on damage before distributing in each pantry to promote hassle and complain free operations and for reordering, and submits list in the requester to leave the needs for daily operations.
• Conducts special projects by performing crystallization and buffing of marbles, carpet and couch shampooing carpet bonneting and etc. to prolong the use of fixtures and furniture.
• Performs machine inventories and files machine records through getting the quantity per item and records the serial numbers and its codes enables to provide adequate and accurate machine records.
• Attends in preventive maintenance and creates records by assisting the representative of machine supplier and records all the findings, and creates report to submit in immediate head to lessen the idle machines through preventive actions taken and raised awareness to the immediate head.

III. JOB SPECIFICATIONS:

Educational Requirement:

• College Graduate

Experience Requirement:

• Experience in the hospitality or integrated resort industry is preferred

Skills and Attributes:

• Technical Skills:
  • Demonstrate the ability to proactively prioritize needs and manage resources
  • Critical thinking skills: Identifying the most effective way to complete task and prepare to overcome exoetcted difficulties
  • Physically Fit: Can lift or pull at least 20 kgs of parcels
  • Computer literate

Other Requirements:

• • Good command of both oral and written English and Filipino
  • Excellent multitasking skills
  • Ability to work on a shifting schedule, weekends and holidays on a rotation basis
  • Ability to work on overtime when needed