I. BASIC PURPOSE / JOB BRIEF:

The Captain is responsible for ensuring a high level of customer satisfaction by maintaining a clean and organized service area, handling transactions and providing a seamless dining experience in a fast-paced environment. It includes taking and accurately processing orders, serving food and beverages, and addressing customer inquiries and requests. 

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Maintains the outlet’s cleanliness and orderliness by checking the stations and organizing the mis en place to offer prompt and efficient service and ensures smooth flow of operations

• Assists in the reception area activities by handling guest inquiries and reservations to ensure that each guest receives prompt, courteous, and personalized service

• Promotes and upsells menu items and beverages by informing the guests about menu specials, limited-time offers and promotions to maximize revenue and encourage additional sales

• Process guest payments accurately and efficiently, including cash, credit card, and gift card transactions to ensure correct settlements and accurate collection of all sales.

• Manages bar operations, which includes setting up the bar, performing daily inventories and monitoring breakages, and ensuring the proper functioning of bar equipment to uphold operational efficiency and enhance guest experience.

• Prepares a variety of alcoholic and non-alcoholic beverages with unique flair, ensuring quality standards and maximizing profitability through promotions.

• Attends to guest needs throughout their meal by regularly checking on tables to address any needs or concerns, refill drinks to ensure high level of guest satisfaction.

• Reset tables efficiently to accommodate waiting parties by ensuring server stations are adequately stocked with napkins, cutleries and condiments to meet guest needs and maintain a smooth flow of table service.

III. JOB SPECIFICATIONS

• Educational Requirement :

  • Preferably College Graduate with Bachelor’s Degree in Hospitality Management or related course

• Experience Requirements :

  • At least 1 year experience in the same position in an Integrated Resort/5-star or International Property

• Leadership Skills :

  • People management

• Technical Skills :

  • Proficient in MS Office applications

  • Gadget and related Electronics Know-How

  • Sound Knowledge of Cuisine, Beverages and Wine

• Other Qualifications :

  • Oral and written fluency in English       

  • Good understanding of local languages

  • Foreign language correspondence is an advantage

  • Interpersonal and Organizing Skills

  • Team Player & Goal Oriented

  • Good Attitude & Flexible

  • Customer Service Oriented